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  Online Editions >> July 2018 >> FUTURE LUXE: Robots at Sofitel


For mini fans of Star Wars and all things ‘droid related, Singapore could be the perfect holiday destination. Here families have the chance to meet real life versions of R2-D2 and BB-8 at the new 223-guestroom Sofitel Singapore City Centre. The Sofitel is at the forefront of new hotel technology with two service robots. Just like R2-D2, they are helpful, efficient and cute. Sophie became the star of the hotel when it opened late last year and sits in the lobby in her blue and flower–print uniform waiting to be of service. She proved so popular that she was soon joined by Xavier, a ‘droid butler, in February this year. The robots can both take lifts using a special Wi-Fi sensor and navigate their way to your room.

The service-minded Sophie is ready to answer questions and deliver room service with a smile. Yes, Sophie does smile. In fact she smiles all the time, something that even the most eager human concierge can’t always manage.

Children will love being served by the Sofitel ‘droids. The whole experience of being waited on by Xavier and Sophie is fun. Their primary function is to extend mini-bar services to guestrooms and we suspect that kids will be keen to take a juice from the mini-bar just so their ‘droids friends will come and restock it. Aside from Sophie and Xavier, the hotel also utilises two units of housekeeping i-robots to assist Ambassadors provide back-of-the-house services to guests.

Here are a few other Singapore hotels hotels utilising ‘droids

Hotel Jen: Jeno and Jena, Hotel Jen’s robots are found at Orchard Gateway and Tanglin stationed at the hotels’ lobbies. Both Jeno and Jena can ride the lift and deliver amenities and in-room dining meals to guests at any time of the day.

M Social: This hotel has an award-winning room service robot called Aura. The hotel also has a special egg-frying robot that helps cook up breakfast, which is great fun to watch.

Park Avenue Rochester Hotel: The hotel has two ‘droids: a Robot bellhop called Robie and a robot housekeeper called Cobie.

Yotel Singapore: This hotel is electronic from check-in to check-out with ‘droids operating in the lobby.

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